Subscription
Service Overview
ZDigitizing currently offers a flexible monthly subscription model for both embroidery digitizing and vector art services. Customers can choose a subscription based on the number of design requests they need within the specified subscription duration. All subscriptions include free access to store designs, file format changes, minor design edits, and 24/7 support. Subscriptions can be paused anytime and come with fast turnaround and no additional fees for urgent orders.
Revisions and Usage Limits
Each subscription includes a set number of digitizing design requests within the specified subscription duration (e.g., 30 days, 60 days, etc.). One design request refers to a single design task or file. Minor revisions (color changes, spell mistakes, file format etc.) for our digitized work are included at no extra cost and do not count as separate requests. However, major changes (resize above 2 inches, customization) or new concepts may be treated as new requests at our discretion. In such cases, either one design credit will be used, or you may choose to pay a small additional fee instead; whichever you prefer.
Delivery & Turnaround Time
Most standard design requests are completed within 4 – 12 hours. Complex requests may take longer. No extra fees apply for urgent delivery. Completed designs are delivered to the email address provided at the time of request.
Design Rollover Policy
Unused design requests do not roll over into the next billing cycle. All allotted designs must be used within the specified subscription period (e.g., 30 days, 60 days, etc.).
Subscription Validity, Extension & On-Hold Policy
Subscriptions are valid for a specific duration starting from the activation date (e.g., 30 days, 60 days, etc.). Any unused design requests will expire at the end of the billing cycle and will not carry over. Subscription extensions are subject to approval on a case-by-case basis and may incur additional costs.
Placing a subscription on hold simply pauses future billing. However, this does not pause or extend the current billing cycle or available design balance. Once on hold, you will not be charged for the following month until you resume your subscription manually.
Manual Renewal and Auto-Renewal Terms
All subscriptions are set to auto-renew by default to ensure uninterrupted service. However, customers can switch to manual renewal at any time to avoid automatic billing for the next cycle. This can be managed directly through their account settings.
If a subscription renews automatically and the customer did not intend to continue, a refund may be issued only if:
- The refund request is made within 7 days of the renewal date.
- No design requests have been submitted or used in the renewed billing period.
Refund Policy
Refunds are not issued for unused design credits or partial use of services. If a subscription auto-renews without any design activity, requests to refund for previous months may be denied.
Customers are notified before renewal. Refunds for unintended renewals are only eligible for that current billing month; if no designs were used in the current cycle and the request is made within 7 days of renewal.
Coupon Usage Policy
Coupons are single-use and apply only to the customer’s first-ever subscription purchase. If a customer modifies their subscription, the coupon will not apply to the new subscription.
Pay As You Go
Service Overview
Our Pay As You Go option allows clients to request embroidery digitizing and vector art services and pay only for the number of designs they need. Just send us your artwork along with any specific requirements, and we’ll process your order accordingly. Once payment is completed, the file will be delivered in your requested format(s).
We always strive to deliver high-quality results. If any errors or issues are found in the delivered file, we’ll fix them promptly and at no extra cost — until you’re fully satisfied.
Order Process
Customers are required to submit clear artwork and any specific design instructions — such as size, colors, fabric type, or required machine format. Based on your input, we’ll prepare the design and provide a preview for approval. Once confirmed, the file will be delivered in your requested format(s).
Revisions & Approval
Minor revisions (color changes, spell mistakes, file format etc.) for our digitized work are included at no extra cost and do not count as separate requests. However, major changes (resize above 2 inches, customization) or new concepts may be treated as new requests and a small additional fee would be charged for it.
Delivery & Turnaround Time
Most standard orders are completed and previewed within 4–12 hours. More complex designs may take slightly longer. Extra fees apply for urgent delivery. Additional formats can be provided upon request at no extra cost.
Incomplete Orders & Inactivity
To ensure timely processing, customers are expected to submit all required design details (artwork, size, colors, format, etc.) within 48 hours of placing the order.
If we do not receive the necessary information within this time:
- Your order will be placed on hold and marked as inactive.
- Inactive orders are not eligible for a refund, but the amount paid will be issued as a design credit, which can be used toward any new design order within 14 days.
We will make reasonable attempts to follow up via email before marking the order inactive.
Refund & Satisfaction Policy
We aim to provide the best quality work to our customers. However, If you experience any issues with the delivered file, we’ll gladly make corrections promptly and at no extra charge, until you’re fully satisfied.
For refund requests, we kindly ask for context regarding the issue such as photos of embroidery results or clear feedback explaining what didn’t meet expectations. This helps us assess the situation and determine whether the issue was on our end. If, after review, we find that our digitizing work did not meet the required standards, we’ll issue a refund.
General Terms
Client Responsibilities
To ensure the best results, clients are encouraged to provide clear instructions along with any necessary details. Clear communication helps us deliver your designs efficiently and accurately. Please review the designs carefully before final production. If you notice any mistakes, please contact us promptly so we can assist.
Service Responsibilities
We are committed to delivering high-quality embroidery digitizing and vector art services. Due to the nature of the work, if any issues arise, please reach out to us; we will fix them as quickly as possible at no extra cost, and until you are fully satisfied.
Payment Terms
We accept various payment methods, including credit/debit cards, Apple Pay, Google Pay, and others available on our platform. For subscriptions, payments are charged in advance as per the specified duration (e.g., 30 days, 60 days, etc.). For Pay as you go orders, payment is required after you approve your design preview and before the final file delivery.
Please ensure your payment information is accurate and up to date to avoid any delays. If you experience any difficulty processing a payment, feel free to contact us and we’ll be happy to assist you.
Confidentiality
We respect your privacy and will keep all client information and designs confidential. We will not disclose your data or work to third parties without your consent.
Modifications to Terms
We may update these terms at any time. Clients will be informed of major changes via email or platform notifications. Continued use after notification constitutes acceptance of the new terms.
Contact Information
For any questions, concerns, or support requests, please contact us at support@zdigitizing.com
FAQs
If you reach your monthly design limit, you can either purchase additional design credits or start a new subscription. Subscription extensions are subject to approval on a case-by-case basis and may incur additional costs.
Minor revisions like color changes, spelling mistakes, or file format updates are included at no extra cost and do not count as separate requests. However, major changes such as resizing above 2 inches or customization may be considered new requests and might incur a small additional fee or use a design credit.
Yes, you can pause your subscription anytime to stop future billing. Cancellation or switching between manual and auto-renewal options can be managed directly through your account settings.
Placing a subscription on hold simply pauses future billing. However, this does not pause or extend the current billing cycle or available design balance. Once on hold, you will not be charged for the following month until you resume your subscription manually.
Unused design requests do not roll over into the next billing cycle. All allotted designs must be used within the specified subscription period (e.g., 30 days, 60 days, etc.).
How to submit a file and receive the design?
Submit your artwork along with any specific design instructions such as size, colors, or file format. We will deliver the final file in your requested format via email.
