Subscription

Zdigitizing providing three types of monthly subscriptions planes: “BASIC”, “STANDARD” and “PREMIUM”. And also you pay as you go.

General Term and Condition

  • You can upgrade/downgrade your subscription at any time.
  • No remaining design will be forwarded to next month.
  • You are liable to pay charges, if number of design is more than your plan. Charges will same as describe in the pricing page.
  • Major changes in design will be counted as a separate design, but minor changes like change colour, file format etc will remain in the same design

Refund Policy: Due to the nature of digital product other creators may not offer refund policy. But we provide refund with solid reasons. your payment will be refunded if

  • Last payment is done within the previous 7 days.
  • Don’t get any custom design within last week.

How to submit a file and received design?

   After purchasing a plan, you can send your image file at sales@zdigitizing.com from your registered email address. Your design will be delivered to you as it completed.

Pay As You Go

Quote

You can get forecast of any design free of cost before going to place an order.

Service

Due to nature of this custom service, a little mistake in spelling or design might occur. Please be sure to check it out before final production and inform us if there is any mistake. We will be responsible for our mistakes and solve them until you are satisfied and no fee will be charged for this.

Design editing

Any type of little editing such as changing in design format, changing in colour or anything else will always be free of cost. But the fee of major editing will be determined by Zdigitizing.

Payments

Payments processed through PayPal and stripe. So, you can pay through either paypal or debit/credit cards. But if you have any difficulty in payment then you can contact us. So, we can provide you the alternative way.

Changing in Prices

You will be informed when we are going to change our prices.

Design complexity

More complex designs and different sizes logos may not include in any custom offer. And some offers will be valid only for first time order.

Order delivery

Machine embroidery format will be delivered after payment. But production worksheet will be delivered before payment. Where you can see your design in an actual visual form that means how your design will look after production. Also, all other essential things can be seen from production worksheet such as the pattern of colours, stitches, size of design etc.

Design detail

Please be careful at the time of entering detail of the design. If mistake is made by you then we will not be responsible for that. Please make sure you have entered the correct detail of the design before submission.

Design digitizing

All designs are perfectly digitized by our professional digitizers. But make sure to review your design and check out that “have you gotten what you have ordered”. In case of any mistake please contact us quickly.

Refund

Due to the nature of the digital product, other creators may not offer refund policy. But we provide refund with solid reasons such as with picture of design sew out. So, we could see what’s the reason that you are not getting fine result. We do our best until customer satisfaction.

Turnaround

Normal delivery takes 24 hours to deliver your design, while urgent delivery 1-4 hours after confirming the payment.