Frequently Asked Questions

Need some help with your order or got a burning question that you need answered pronto? Just click on one of the tab below to find the answer…

Size of your logo depending on the placement of your logo , So you can simply let us know placement of your logo we will inform you size of your logo. If you want a custom size of your logo you can also let us know size or contact us at

Our standard turnaround time is 4 -12 Hours if there is no urgency, Incase you required urgent then we deliver it within 1-4 hours.

We can provide you with any format you require. You can simply share your machine name or file format name, we will deliver your design in required format.

Your design file will be delivered via email address , in case you require any other way we can send it to you.

Payments processed through PayPal and stripe. So, you can pay through either PayPal or debit/credit cards. But if you have any difficulty in payment then you can contact us. So, we can provide you the alternative way.

3D embroidery or 3D puff embroidery is a three-dimensional look to your embroidery design. 3D embroidery is a cool effect because it can make a design really stand out on a cap.3D Embroidery would be raised and more thread and use for cap only. Regular embroidery Work out on every Appare.

We are using Latest version of Wilcom software.

Embroidery design files can’t be resized but a little bit like 20% only.

Yes, We can do it , You can let us know your required design size. We will get ready your design in your custom size . So Get free Quote now

Yes, you can get discounts on bulk orders. Send us your design files and we will give you a special discount. Get free Quote now

No, We will not charge you any charges for editing but in case you want to add something then we may charge a very small amount of charges.

If you get embroidery digitizing service from us we can freely give you a design file in any required file format.

Yes, We can send you a preview of your design before you make payment. So you can know the quality of your digitized design before paying for it. So feel free to Order now.

Don’t Worry we will show you a preview of your digitized design before you make payment for it. If you don’t like the quality of your digitized design then we will not ask you to pay for it until you are okay with a preview of your design.

Yes, We can create your design from screenshot, feel free to share with us. Get free Quote Now

We offer embroidery digitizing file, it means you can send us your design or image file. We will convert it to a digitized design file format which you can use in your embroidery machine. But if you want to embroider it on your cap or shirt then sorry we don’t offer it.You have to visit any store who has an embroidery machine.

No, You can’t pay an invoice on call by sharing private information of your credit card,bank or other payment method. These info are your privacy and we highly recommend you to don’t share these information with anyone else as well. Please note! our customer representatives will not ask you for this information. You have to fill out payment information yourself. Simply add your credit card info on the invoice and it will be paid automatically according to the amount of the invoice.

Yes we offer flat rate pricing. No more $/stitches. Only simple pricing.

You don’t have to pay before digitizing your design file. Once your order is ready, you can get a preview of your digitized design before making payment for it.

Very simple to order on zdigitizing. From the Home page you can select any service which you want to order Then fill out required information and check out. If you want to get a free quote before you place your order you can simply click on Get Free Quote and choose your service and submit it. You will get free quote in less than 5 Minutes.

It usually takes 4-12 hours to get your image digitized, whether you give us multiple orders or one single order. Our quality digitizing teams are always working 24/7 to provide you high quality results in less time.

We offer all embroidery formats that include .emb, .dst, .exp, .cnd, .dsb, .dsz, .ksm, .t01, .t03, .t04, .t05, t09, .xxx, .sew, .jef, .hos, .pes, .pec, .pcs, .pcd, .pcq, .csd, etc. want to see more click here.

Yes, we can provide .PES and .PEC format for your babylock machines.

Designed files are digitized by our professional digitizers that are made to meet your expectations. We ensure that every digitizer must have an experience with the embroidery machine so he knows what density and underlays must be used to get high quality results. We don’t compromise on quality . It’s our first priority. So don’t worry at all we will provide you excellent quality.

Our digitizer normally digitizes design for normal fabric, if you want the design on multiple fabrics, certain edits are needed depending on the fabric type. if you want to use any other type of fabric then you can let us know we can do it for required fabric.

No, we can’t sell you the design that is ordered by someone else. We Highly protect the design of our every customer. We can’t sell it. If you order your design we will keep it safe and secured and won’t sell to anyone else.

Yes, backups are available. You can request for your design file if you lost it.

If you can’t find an answer to your question in the list please feel free to contact support. Our customer representatives are available 24/7 to help you.


Send us your image and we will send you a free quote.