ZDigitizing Refund Policy & Terms of Services

We show our creativity in every project of embroidery digitizing, and vector art. As you know, our files are entirely custom-made with a specific set of instructions. So we want to be completely transparent about our refund policy, and edits. Our policies are designed in a way to protect your investment and make a long-term partnership. 

1. Our Refund Policy

As you know, most of the digital shops do not offer refunds, but ZDigitizing does. Every file is completely custom-made and involves hours of hands-on labour, so we ask for clear verification before a refund is issued. 

  • How to Request a Refund: If you are not happy with the outcomes, please submit a valid explanation with a picture of the actual stitch out. This helps us to see exactly why design is not producing expected results.

2. Mistakes, Corrections & Responsibilities

The policy divides mistakes into two simple categories:

  1. If ZDigitizing Makes a Mistake: Minor flaws can happen, so if we make a mistake, we will fix your design for 100% free until you’re happy. 
  2. If You Make a Mistake: In case you enter incorrect instructions, then we are not responsible, and a refund will not be granted. 

3. Revisions & Edits

  • Free Changes: Things like changing the colors or making your design a bit smaller like to 2-inches, or changing the format are all free.
  • Paid Edits: Costly changes mean large changes to the design and size, and also adding more elements. Then the price changes according to the complexity.

4. Other Additional Terms

  • Request a Free Quote: We have the option to request a free quote and see the exact price of the artwork before purchase.
  • First Order Deals: Some of the deals will only apply to those making their first order with us.

Note: We strongly recommend you test your design before massive production. ZDigitizing is not liable for production loss if the file was not tested first.